OUR TERMS

• 1. THESE TERMS
• 1.1 These are the terms and conditions on which we supply services to you.
• 1.2 Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
• 1.3 Any changes will take effect once they are posted on the website. We will inform you by email if the terms and conditions are updated. Any change to these terms and conditions will not apply to services under a Food4Thoughts programme that you have subscribed to already, however the amended terms and conditions will apply to the next automatic or other renewal of any programme you are subscribed to. By not cancelling your programme after amendments are made to the terms and conditions, this will be considered an implied acceptance of the amended terms and conditions.
• 2. INFORMATION ABOUT US AND HOW TO CONTACT US
• 2.1 We are F4Thoughts UK Ltd, trading under the name Food4Thoughts, a company registered in England and Wales. Our company registration number is 12705557 and our registered office address is Suite 10-12 Mezzanine Floor Royal Liver Building, Pier Head, Liverpool, United Kingdom, L3 1HU. Our registered VAT number is [357976926].
• 2.2 You can contact us by telephoning our customer service team on emailingus at [support@food4thoughts.com].
• 2.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
• 2.4 When we use the words "writing" or "written" in these terms, this includes emails.
• 3. OUR CONTRACT WITH YOU
• 3.1 Please ensure that you have carefully checked your order before submitting it to us. Our website allows you opportunities to review your order before submitting it.
• 3.2 Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
• 3.3 If we are unable to accept your order, we will inform you of this and will not charge you (or we will refund you for any amounts already charged). This might be because we do not have available Nutri-Coaches, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the programme you have selected, because we are unable to offer you a start date in the timeframe you have specified or for some other reason..
• 3.4 We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
• 4. OUR SERVICES
• 4.1 We offer a number of Food4Thoughts programmes (the “Programmes”). The services provided as part of each Programme may vary and you should check the full details of the Programmes here. From time to time we may also offer special promotional Programmes.
• 4.2 Our Programmes are only available to those aged 18 or older.
• 4.3 As stated in clause 4.1, you should check the full website details of what is included in your Programme. Some of our Programmes include a nutrition plan and/or a ‘Nutri-Coach’. To read the terms specifically relating to nutrition plans, see clause 6. To read the terms specifically relating to your Nutri-Coach, see clause 5.
• 4.4 We are not medical professionals and we strongly recommend that you seek medical advice before starting any of our Programmes. It is your responsibility to check with appropriate medical professionals that the Programme, including any nutrition plan included in your Programme, is suitable for you.
• 4.5 We offer:
• 4.5.1 monthly Programmes (see clause 4.7 for further details); and
• 4.5.2 Programmes which last for longer than one month (“longer-term Programmes) (see clause 4.8 for further details),
• 4.6 We will contact you within 5 working days of your initial order to allocate you a start date for your Programme. Your start date may be up to 4 weeks after the date of your initial order and the duration of your Programme will run from that start date.
• 4.7 Monthly Programmes commence on your start date (see clause 4.6), run for a month at a time and auto-renew each month You will be billed for the Programme every month, and it will auto-renew each month unless you cancel your subscription. For details on auto-renewal, see clause13.
• 4.8 Longer-term Programmes commence on your start date (see clause 4.6) and run for the number of months specified in your Programme (the “subscription period”). After the duration of your Programme has elapsed, your Programme will end. Where you subscribe to a longer-term Programme, you will pay by monthly instalments and you will not be permitted to terminate your programme until your subscription period has ended.
• 5. YOUR NUTRI COACH
• 5.1 All Nutri-Coaches are trained by us. We do not warrant, represent or guarantee that Nutri-Coaches have any other qualifications. Nutri-Coaches are not medical professionals nor are they dieticians.
• 5.2 By subscribing to a Programme, you consent to being contacted by us by Whatsapp and/or other social media platform as agreed between you and your Nutri-Coach. The method and platform of communication with your Nutri-Coach may be subject to change.
• 5.3 You may contact your Nutri-Coach via the agreed method of communication between 8 am to 8 pm Monday to Friday. You should allow up to 24 hours for a response from your Nutri-Coach. If your Nutri-Coach does not respond within 24 hours please contact our customer services team. See clause 2.2 for the contact details for our customer services team.
• 5.4 We reserve the right to change your Nutri-Coach at any time for any reason. For the avoidance of doubt, you will not be entitled to any discount or refund in respect of any change to your Nutri-Coach.
• 5.5 When your Nutri-Coach is absent (e.g. due to sickness, annual leave or for any other reason) you should direct any communications you would usually have with your Nutri-Coach to support@food4thoughts for the duration of your Nutri-Coach’s absence, which will enable us to continue to provide you with your Programme. We may, in our sole discretion, assign you to a different Nutri-Coach for the duration of your Nutri-Coach’s absence.For the avoidance of doubt, you will not be entitled to any discount or refund in respect of any absence (for whatever reason) of your Nutri-Coach.
• 5.6 We cannot make any guarantees about which Nutri-Coach you will be assigned to.
• 5.7 You may request a different Nutri-Coach from the one to whom you are assigned. Should you wish to change Nutri-Coach, we will do our best to facilitate your request, but it is dependent on the availability of our other Nutri-Coaches.
• 5.8 Our Nutri-Coaches do not provide guidance or advice relating to exercise nor do they provide any services related to personal training.
• 6. YOUR NUTRITION PLAN
• 6.1 Nutrition plans do not include any products, meals or ingredients.
• 6.2 Your nutrition plan is personal to you.You are not permitted to share or distribute your nutrition plan with anyone else.
• 6.3 It is your responsibility to notify us of any specific dietary requirements you have. Although we endeavour to ensure that all the foods on your nutrition plan are suitable for your specific dietary requirements, we do not guarantee that all the foods on your nutrition plan are suitable for your specific dietary requirements and it is your responsibility to check the packaging, labels and allergens information of the foods on your nutrition plan.
• 6.4 It is your responsibility, with the guidance of medical professionals, to confirm that your nutrition plan is suitable for you.
• 6.5 We endeavour to tailor your food plan to your needs and you should notify us of:
• 6.5.1 any foods on your plan which you would like to be amended; and
• 6.5.2 any events which will affect the food you eat (such as meals out or celebratory events)
• so we can tailor your food plan to you. You must give us at least 5 working days’ notice of any event or change you wish to make to your food plan.
• 7. YOUR OBLIGATIONS IN RELATION TO YOUR NUTRITION PLAN AND NUTRI-COACH
• 7.1 You should obtain medical advice before starting any of our Programmes to ensure your Programme and/or nutrition plan is suitable for you.
• 7.2 We retain all intellectual property rights that exist in the form and contents of your nutrition plan. You are not permitted to share, distribute, publicise or sell your nutrition plan or its contents in any way, nor are you permitted to use your nutrition plan for any purpose other than for your personal use as part of your subscription to a Programme.
• 7.3 You are not permitted to share, distribute, or publicise the contact details of your Nutri-Coach.
• 7.4 It is important that we hold the most up-to-date contact details for you. You are responsible for providing us with all your personal contact details so you can be contacted by your Nutri-Coach.
• 7.5 We have a zero-tolerance approach to offensive or abusive behaviour. You are not permitted behave in a way or use language that is offensive, abusive, discriminatory, threatening, violent, or intimidating or constitutes harassment to any of our staff (including the Nutri-Coaches) or to anyone else who has subscribed to one of our Programmes.
• 8. YOUR RIGHTS TO MAKE CHANGES
• 8.1 If you wish to make a change to the Programme you have subscribed to please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Programme or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
• 8.2 We may, in our discretion, allow you to downgrade your Programme. See clause 9 for more details.
• 9. DOWNGRADING YOUR PROGRAMME
• 9.1 Downgrading your Programme means transferring from a Programme with a longer-term subscription to a Programme with a shorter-term subscription.
• 9.2 We may, in our discretion, allow you to downgrade your Programme. Where we allow you to downgrade your Programme, this is in addition to your statutory consumer rights.
• 9.3 The price of each Programme is different and longer-term Programmes are often offered at discounted rates. When you downgrade your Programme, you will be charged an adjusting payment in respect of the months of your Programme that you have already paid for (or that you would have paid for if you were paying on a monthly basis) to reflect the cost of the Programme you are downgrading to at its standard monthly (non-promotional) rates. By agreeing to these terms and conditions and subscribing to any of our Programmes, you consent to us taking an adjusting payment in respect of any downgrade directly from the payment method you provide.
• 9.4 For example, if you are on a 12 month Programme that you pay for monthly and after 3 months we allow you to downgrade to a 6 month Programme, we will charge you an adjusting payment for the 3 months you have paid for that makes up the monthly cost of the 6 month Programme. You will then be charged at the monthly rate of the 6 month Programme.
• 9.5 If you wish to request to downgrade your Programme, please contact our customer services team. See clause 2.2 for the contact details for our customer services team.
• 9.6 Where we, in our discretion, permit you to downgrade your Programme and you paid the full cost of the Programme at the time of your initial order, we will refund you for future months of the Programme that you would not yet have paid for if you were paying on a monthly basis (but you will not be refunded for any months of the Programme which you would have paid for had you been paying on a monthly basis).
• 9.7 Where you are owed a refund, you will be refunded the amounts you are owed, less any deductions in respect of any adjusting payment, within 14 days of us confirming to you that your Programme has been downgraded.
• 10. OUR RIGHTS TO MAKE CHANGES
• 10.1 For Programmes that include a Nutri-Coach, we reserve the right to change your Nutri-Coach at any time for any reason.
• 10.2 In addition to clause 10.1 we may make minor changes to the services we provide:
• 10.2.1 to reflect changes in relevant laws and regulatory requirements; and
• 10.2.2 to implement minor technical adjustments and improvements.
• 10.3 We may make more significant changes to the services, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect.
• 11. PROVIDING THE SERVICES
• 11.1 We will supply the services to you until either the services are completed or the subscription expires (if applicable) or you end the contract as described in clause 14or we end the contract as described in clause 12.
• 11.2 You consent to us contacting you by Whatsapp or another form of communication, instant messaging, or social media platform in order for us to provide your Programme,
• 11.3 We need certain information from you so that we can supply your Programme to you, for example, personal contact details, information about your dietary requirements and health. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract in accordance with clause 12or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for delays in your Programme if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
• 12. OUR RIGHTS TO END THE CONTRACT
• 12.1 We may end our contract with you at any time if:
• 12.1.1 you do not make any payment to us when it is due and you still do not make payment within 5 days of us reminding you that payment is due;
• 12.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide you with your tailored Programme;
• 12.1.3 you withdraw your consent to us collecting or processing personal data (including special category data) that we need in order to provide you with services. For more information please see our privacy notice;
• 12.1.4 you share, distribute, publicise or sell your nutrition plan;
• 12.1.5 you share, distribute or publicise the contact details of your Nutri-Coach;
• 12.1.6 you behave in a way or use language that we consider to be offensive, abusive, discriminatory, threatening, violent, or intimidating to any of our staff or members, or if your behaviour or conduct does or may, in our reasonable opinion, put our staff or other members at risk or has the potential to adversely affect the reputation of our company; or
• 12.1.7 you significantly breach any term of this contract.
• 12.2 If we end the contract in the situations set out in clause 12.1 we will refund you for any fees you have paid in advancehowever we will charge you an additional adjustment charge to reflect the non-discounted monthly price of the months of the Programme you have received to date. Where we end the contract in the situations set out in clause 12.1 and you pay on a monthly basis, we will stop taking future payments.
• 13. DURATION OF YOUR PROGRAMME AND AUTO RENEWAL
• 13.1 Longer-term Programmes will commence on your start date (see clause 4.6) and will last for the number of months specified in your Programme (the “subscription period”). You are not permitted to terminate a longer-term Programme before the subscription period has ended.
• 13.2 Monthly Programmes will commence on your start date (see clause 4.6) and will automatically renew on a monthly basis, unless you notify us at least 5 working days before the expiry of your then current monthly period that you wish to cancel your Programme by logging in to your customer account and cancelling your membership.
• 13.3 Where your monthly Programme auto-renews, payment will be taken from the payment method used when your initial order was placed at monthly intervals.
• 13.4 Where you give us notice that you do not want your monthly Programme to auto-renew in accordance with clause13.2, your Programme and our contract with you will terminateon expiry of thethen current monthly period.
• 13.5 We may, in our absolute sole discretion and as a gesture of goodwill, allow you to cancel your Programme where you provide us notice of less than 5 working days that you do not want your Programme to auto-renew. Where this occurs we will charge a reasonable administration fee for processing the cancellation.
• 14. YOUR RIGHTS TO END THE CONTRACT
• 14.1 You can choose to end your contract with us in some circumstances in accordance with this clause. Your rights depend on whether there is anything wrong with the Programme you have subscribed to, how we are performing and when you decide to end the contract:
• 14.1.1 If we have not provided your Programme to you with reasonable care and skill, see clause 14.2.
• 14.1.2 If you want to end the contract because of something we have done or have told you we are going to do, see clause 14.3.
• 14.1.3 If you have changed your mind about the Programme within 14 days of placing your initial order, see clause 15.
• 14.1.4 Where you are on a monthly Programme, you may end the contract by notifying us that you do not wish your Programme to auto-renew. See clause 13 for more details.
• 14.1.5 After the expiry of 14 days after your initial order, you are not permitted to end your contract with us other than in accordance with clauses 14.1.1 to 14.1.4.
• 14.2 If we have not provided your Programme to you with reasonable care and skill you may have a legal right to end the contract, request that we repeat performance of the services provided in your Programme, or get some or all of your money back. For more information on your legal rights please visit www.citizensadvice.org.uk.
• 14.3 If you are ending a contract for a reason set out at 14.3.1 to 14.3.5 below the contract will end immediately. The reasons are:
• 14.3.1 we have told you about an upcoming change to the Programme or these terms which you do not agree to (see clause 10.2);
• 14.3.2 we have told you about an error in the price or description of the Programme you have ordered and you do not wish to proceed;
• 14.3.3 there is a risk that your Programme may be significantly affected or delayed because of events outside our control;
• 14.3.4 we have suspended providing your Programme for technical reasons, or notify you we are going to suspend your Programme for technical reasons, in each case for a period of more than 4 weeks; or
• 14.3.5 you have a legal right to end the contract because of something we have done wrong.
• 14.4 We may in our discretion allow you to downgrade your Programme. See clause 9 for more details.
• 15. CANCELLATION
• 15.1 You have a right to cancel your Programme within 14 days of your initial order (the ‘cooling-off period’). If you wish to cancel your Programme you must notify us by completing the cancellation form and emailing it to our customer services team within the cooling-off period. For contact details of our customer services department, see clause 2.2.
• 15.2 Significant work goes into preparing your personalised Programme. We commence this work within the 14 day cooling-off period in order to start your Programme as promptly as possible. As such, if you cancel within the 14 day cooling-off period, we reserve the right to charge you for the costs of all the work carried out to date in preparing your personalised programme, including all admin and processing fees incurred. By placing an order with us and agreeing to these terms and conditions, you agree to be charged for any work we have carried out within the cooling-off period to prepare your Programme and any admin or other fees we have incurred. This cost could be up to one month’s subscription fee at the standard monthly rate (not the discounted monthly rate for longer-term Programmes).
• 15.3 If you cancel your Programme within the 14 day cooling-off period in accordance with this clause and you are entitled to a refund, we will issue your refund to you using the same method originally used by you to pay for your purchase unless we at our discretion have agreed to refund you using another method. We will process the refund within 14 days of the day we receive your cancellation form, less any deductions we are entitled to make (for example in respect of our costs in preparing your personalised Programme).
• 16. HOW TO END THE CONTRACT WITH US
• 16.1 Where you are permitted to end the contract with us in accordance with clause 14 or 15, you should login to your customer account to terminate your membership here(see clause 2.2 for details of our customer services).
• 16.2 If you are entitled to end the contract with us and you are due any refunds, we will refund you by the method you used for your original payments. However we may make deductions as set out in this contract; for example, if you have downgraded your Programme (see clause 9.3) or if you cancel within the 14 day cooling-off period but we have already incurred costs of preparing your programme (see clause 15.2).
• 16.3 We will make any refunds due to you as soon as possible and within 14 days of receiving your cancellation form.
• 17. QUESTIONS, COMPLAINTS AND WHAT TO DO IF THERE IS A PROBLEM WITH YOUR PROGRAMME
• 17.1 If you have any questions or complaints about your Programme or the services we provide, please contact our customer services team. See clause 2.2for the contact details for our customer services team
• 17.2 We are under a legal duty to supply services that are in conformity with this contract. See the box below for a summary of your key legal rights. Nothing in these terms will affect your legal rights.
• Summary of your key legal rights
• This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
• Where your product is services the Consumer Rights Act 2015 says:
• a) You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.
• b) If you haven't agreed a price beforehand, what you're asked to pay must be reasonable.
• c) If you haven't agreed a time beforehand, it must be carried out within a reasonable time.
• See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).
• 18. PRICE AND PAYMENT
• 18.1 The price of the programmes we offer (which includes VAT unless otherwise stated) will be the price quoted on our website and indicated on the order pages when you placed your order. We use our best efforts to ensure that the price advised is correct, however see clause 18.3 for more information on what happens if the price is incorrect.
• 18.2 If the rate of VAT changes between your order date and the date we supply the services, we will adjust the rate of VAT that you pay, unless you have already paid for the services in full before the change in the rate of VAT takes effect.
• 18.3 It is always possible that, despite our best efforts, some of the programmes we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the programme’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Programme’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
• 18.4 We reserve the right to adjust the pricing for our Programmes or any components thereof in any manner and at any time as we may determine in our sole and absolute discretion. Any price changes to your programme will take effect no earlier than 30 days following email notice to you and will not take effect for any Programme that is currently being provided, although it may affect the next automatic renewal of your Programme. Please note that notwithstanding any change in price, unless we notify you otherwise, the remaining terms and conditions of our contract with you will continue to apply.
• 18.5 We reserve the right to change the timing of our billing, including if your payment method has not successfully settled. Visit our website and click on the “View billing details” link on the “Your Account” page to see your next billing date.
• 18.6 Monthly Programmes auto-renew each month (see clause 13 for more details) and we will take payment for each auto-renewal at approximately monthly intervals after your initial order.Payment will be taken by your original payment method.
• 18.7 For our longer-term Programmes (programmes that are longer than one month) you can choose to either pay the full cost upfront or divided into monthly instalments.
• 18.8 Where you choose to pay for a longer-term Programme by monthly instalments, we will take payment of the first monthly payment for the first month of the plan at the time the order is placed. We will take the subsequent monthly payments for the remaining months of the plan at approximately 1monthly intervals after the first payment date.
• 18.9 In respect of any other services that we may offer the price will be taken from your payment method at the time you place your order.
• 18.10 By subscribing to a programme and electing to pay by monthly instalments, you authorise us to charge you a monthly fee for each of the months in that plan (and any renewal of that plan) at the then current rate, and any other charges you may incur in connection with the provision of the programme to your payment method.
• 18.11 The methods of payment that are acceptable are detailed on the website.
• 19. YOUR DATA AND USE OF YOUR IMAGES
• 19.1 As part of providing you with the services under your Programme, we need to collect certain personal data. Your data will be handled in accordance with UK data protection laws. For full details of the data we collect about you, see our privacy notice.
• 19.2 In order to provide you with the services under your Programme, we may collect information from you that is considered ‘special category personal data’ (for example: information that relates to your health, your dietary requirements that relate to your Religious beliefs, or photographs of you). By agreeing to these terms and conditions, you consent to us collecting and processing your special category data in accordance with UK data protection laws and our privacy notice.
• 19.3 We may ask you for permission to use your progress pictures that we obtain from you through communication channels including Whatsappon our website or social media sites. We will not use your images without obtaining your prior consent.
• 19.4 We may use your comments, information, ideas, concepts, reviews, techniques or any other material contained in your communications with us (“feedback”), including responses to questionnaires or any posts you make on our website or social media accounts, without compensation, acknowledgement or payment to you, for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products and creating, modifying or improving our service. In addition, you agree not to enforce any “moral rights” in your feedback, to the extent permitted by applicable law.
• 19.5 Where we use your feedback for marketing or other purposes in accordance with clause 19.4 we will make sure you are not identifiable or we will get your permission before identifying you.
• 20. USE OF OUR WEBSITE
• 20.1 You must be over 18 to use our website, make any purchases or sign up to any subscriptions, including the Programmes.
• 20.2 Our website and service, and any content viewed through our service, are for your personal and non-commercial use only. We grant you a limited, non-exclusive, non-transferable, license to access the website and view the content on the website for that purpose. Except for the foregoing limited license, no right, title or interest shall be transferred to you.
• 20.3 You agree to use our website, including all features and functionalities associated therewith, in accordance with all applicable laws, rules and regulations, or other restrictions on use of the service or content therein. You agree not to archive, download (other than through caching necessary for personal use), reproduce, distribute, modify, display, perform, publish, license, create derivative works from, offer for sale, or use (except as explicitly authorized in these terms and conditions) content and information contained on or obtained from or through our website without express written permission from us.
• 20.4 You agree not to upload, post, email or otherwise send or transmit any material designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with our service, including any software viruses or any other computer code, files or programs.
• 20.5 Our website, including all content provided on the website and provided to you, is protected by copyright, trade secret or other intellectual property laws and treaties and is owned by us.
• 20.6 We may terminate or restrict your use of our website, without compensation or notice if you are, or if we reasonably believe that you are: (i) in violation of any of these terms and conditions; or (ii) engaged in illegal or improper use of the service.
• 21. OTHER IMPORTANT TERMS
• 21.1 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
• 21.2 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
• 21.3 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Programme, we can still require you to make the payment at a later date.
• 21.4 These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.
• 21.5 If we cannot provide the services for reasons beyond our reasonable control, you or we can terminate the agreement by written notice. Reasons or events beyond our reasonable control could include, for example, but are not limited to natural disasters, government actions, war, national or regional emergency, acts of terrorism, protests, riot, fire, explosion, flood, an epidemic and strikes or other labour disputes (not relating to our workforce).
• 21.6 By law, we do not have to pay you compensation for loss or damage you may suffer unless such loss or damage is caused by our negligence or failure to comply with applicable law. We will not pay you compensation if we have failed to carry out our duties due to:
• 21.6.1 Your own fault;
• 21.6.2 The fault of someone else who is outside of our control or who is not connected with providing our services under these terms and conditions; or
• 21.6.3 Events outside of our control or which we could not have known about prior to their occurrence even if we had taken all reasonable care.
• 21.7 Nothing in these terms and conditions excludes or limits our liability for:
• 21.7.1 Death or personal injury caused by our negligence or that of our staff; or
• 21.7.2 Fraud or fraudulent misrepresentation; or
• 21.7.3 Any other liability which we cannot by law exclude or limit.